Seat Back Touch Screens On Hawaiian Air


I have a nugget of information which could well be a gold nugget and save you a major annoyance in flight – and also save the people in front of you a major annoyance.

This applies mostly to the long flights into/from HNL as the short island hops do not tend to have any seat back entertainment. In particular to the Airbus A330-200 fleet which we flew on twice during this trip and which generally flies back and forth to and from Australia, Asia, and various other places.

You can see what kind of plane you are flying on before you get on it, by looking for a notation similar to the one you see in the photo below where it says Airbus A330-200 – on most planes this will be seen somewhere between the forward entry door and the front windows of the plane. If all else fails when you get on, check the safety card in the seat pocket in front of you. It will tell you what kind of plane you are flying on.


If you want to be able to use the touch screens on the back of the seat in front of you, it will be useful to note – these are not capacitive touch screens like your iPad or tablet. Tapping your finger on them will be hit and miss. Sometimes it will work, mostly it will not.

Tapping continually, harder and harder, is not going to get you any better results. What it may result in is the person in the seat in front of you getting very annoyed!

These screens are known as a resistive touch screen. You will get the best results gently using your fingernail rather than your finger, or by bringing along your own stylus.

Capacitive VS Resistive Touchscreens – here is a decent post which explains how these screens work and the difference between them.

It is a great pity that the airline does not choose to take a moment to explain this to their plane full of people especially considering the annoyance this causes to passengers and especially considering they have games included in the entertainment available. They have a captive audience. A quick PA announcement would be easy and simple. Why not share with everyone the best way to use these screens?

I will be passing on this feedback to Hawaiian Airlines soonest, but in the meantime for those of you flying I thought you might find this useful info.

If the person behind you feels like they are deliberately kicking your seat like a toddler, it is possible they are actually trying to play a game on the seat back entertainment unit, at which time you could, if you chose, turn around and let them know the best way to get the screen to respond to their input.

Even better, if you happen to have a spare stylus, you could lend it to them for the rest of the trip. You will have a much better, more peaceful time. ๐Ÿ™‚

This may also apply to other airlines seat back screens, so you might want to try the above in particular using your fingernail if you have trouble getting your entertainment touch screen to respond to you.